Sarah Brisbane Flower Shop (Sarah Florist), we are committed to providing you with the freshest and most beautiful flowers. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

Due to the perishable nature of our products, we can only accept returns under the following conditions:

Damaged or Defective Products: If your flowers arrive damaged or defective, you may be eligible for a refund or replacement. Please contact us within 24 hours of receiving your order.
Incorrect Orders: If you receive the wrong order, we will replace it with the correct one at no additional cost.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

The product must be unused and in the same condition that you received it.
The product must be in its original packaging.
You must provide proof of purchase.

3. How to Initiate a Return

If you believe your order qualifies for a return, please follow these steps:

Contact Us: Email us at [info@sarahflorist.com.au] or call us at [0406 163 855] within 24 hours of receiving your order. Provide your order number, a description of the issue, and any relevant photos.

Review: Our customer service team will review your request and contact you within 48 hours to discuss the next steps.
Return Approval: If your return is approved, we will arrange for a pickup of the damaged or incorrect product and provide instructions for the return process.

4. Refunds and Replacements

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Replacements: If you receive a damaged or incorrect product, we will send you a replacement at no additional cost. Replacements will be processed as quickly as possible to ensure you receive your fresh flowers promptly.

5. Non-Returnable Items

Several types of goods are exempt from being returned:

Perishable Goods: Such as flowers, unless they arrive damaged or defective.
Gift Cards: Non-returnable and non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund yet:

Check Your Bank Account: It may take some time before your refund is officially posted.
Contact Your Credit Card Company: There is often some processing time before a refund is posted.
Contact Your Bank: There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact.